Security precautions are a necessary part of any marketplace, and at Envato, we take account security very seriously. While the process of locking accounts can be frustrating, we aim to protect you and provide a safe online experience for our community at large.

What to do if your account is locked

If you have been locked out, follow the steps outlined below and we’ll get you on your way as quickly as possible.

1. Get in touch with us via this link.
2. Please make sure to select the to describe the problem accurately. We prioritise these tickets accordingly, and this will allow us to do so.
3. Be sure to include your Casino-Scripts.io username, and a brief description of what happened before you got locked out (e.g.: "I tried to buy this item - the Nowpayment transaction went through, now I'm locked out").

Following the above steps will not only allow us to react more swiftly but also to improve this process moving forward.